Alexa: HR Sex Doll 140cm/4ft 6in.

We offer worldwide free shipping.

For customers within the contentious U.S location, we will ship it by UPS or FeDex.

You order will be delivery in an unmarked box with no indication of contains for your privacy.

Usually, It will take 3-15 days to delivery you order.

1. For in-stock US warehouse product, delivery time maybe only 3 days.
2. For customized order, it will be take 7 days to produce your doll and take 7 working days to delivery. So it will totally take 7-15 working day for customized orders.

You can track your order here :  https://juicytoyz.com/order-tracking/

Once we receive the order, if it's a customized order, we will notify the manufacturer and initial the production. Before the shipment, we will communicate with you to make sure it's the right order and make sure the details are correct.

Once we receive the order, we will notify the manufacturer to produce your doll. You doll will be in processing time after 24 hours you finished payment.

For customized order,  we will communicate with you to make sure it's the right order and make sure the details are correct before ship out. You can make  additional information to let us know you need to confirm you doll when check out. If you don’t notice us when check out, It’s OK, you can contact our customer service any time unless your doll does not ship out.

Since this is a custom product created specifically for you, your order may not be cancelled for any reason, that is, "final sale". If you want to modify, edit or upgrade your order, you must contact us within 24 hours from the date of purchase to request the change and see if it is possible. Additional fees may be charged, depending on your application.

Due to the nature of the product, we are unable to provide exchanges or refunds due to multiple issues, such as hygiene issues. Please understand that this is a normal practice in the sex doll industry.

If your product or any parts are damaged during transportation, and the packaging box is obviously damaged, please do not sign on the packaging, you should complain to the transportation company, because this may happen during transportation. After that, please report to us so that we can also upgrade gradually. Since most products are heavy, cardboard boxes and even flight boxes may be scratched or damaged during transportation. If you see obvious problems on the box, please report it to the shipping company.

If there is any problem with the product, please send us a photo or video, and we will evaluate the problem in order to provide a solution, depending on the nature of the incident.

If the problem is caused by us or our manufacturer, we will resolve it.

We believe that all our products are of high quality, and our sex doll manufacturing partners have been carefully selected to ensure that they can meet the high standards we expect. If you have any complaints or dissatisfaction, please feel free to contact us so that we can do our best to provide any suggestions or tips that may solve the problem. We thank you for any feedback and can help us work with manufacturers to avoid these problems in the future.